FAQ

 

 

Frequently Asked Questions

Q: How do I place an order?

To place an order you at first have to add products you want to buy to the shopping basket. To do this you must have cookies in your browser enabled. Then you can click on Check Out in the shopping basket or in the right top of the products window.

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Q: How long does it take to receive the order I placed?

Travel time for your order via UPS Ground is five to six days. Priority mail is $5.00 per order additional. Express mail for a box of cigars is $25.00. Worldwide delivery varies to each country depending on what type of carrier. Use the comments section in the order section for additional shipping instructions.

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Q: When do I pay for this merchandise?

After you place your order fill in the form for either credit cards or send a check. Sorry no COD's.

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Q: Can I order something that is sold?

No, if we are out of something drop us a note and we can notify you or check back in a few days. If we are out of anything it generally takes about one week before they are back in stock.

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Q: Can I order any item I see?

Yes, any item is available, some are out of stock temporary is all, just write us and tell us what you are looking for.

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Q: What does it mean if there is no price?

The web site is new and all the information is not current yet.

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Q: What about shipping to foreign countries?

We ship world wide. Shipping price upon request.

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Q: I received my order and it is damaged

All our parcels are insured, just notify us and we will take care of this.

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Q: How much is freight to a place other than the US?

Our shipping charges vary for each country. Drop us a line.

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Q: What about customs in my country, is there any duty?

Each country has there own duty rates, any tobacco items are generally a problem.

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Q: What about customs in my country, is there any duty?

Each country has there own duty rates, any tobacco items are generally a problems.

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Q: Where are the cigars made?

All our cigars are made on the mainland, we purchase the tobacco from tobacco dealers and add our own special "sauce" directly to the tobacco.

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Q: What kind of tobacco is used?

Our Hula Girl Cigars use a blend on Honduran and Dominican tobacco. The popular Volcano cigars use a blend of Pennsylvania Amish tobacco.

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Q: How is the flavoring applied?

Each lot of tobacco is spread on a large surface and sprayed with our special Hawaiian flavors.

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Q: Do you gift wrap?

Yes, we can, make a note in the comment section.

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Q: Do I need a humidor?

No humidor is needed, just keep the cigars out of the hot sun.

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Q: How long will the cigars keep?

Kept properly, these cigars will last over one year.

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Q: Where do I store my cigars?

The best place is a humidor, if you do not have one then a cool place not in direct sunlight. Air conditioning will dry them out. Do not place in refrigerator.

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Q:How do i recover my password?

Please contact our customer service and it will respond providing you with your new password.

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About Us

All of our products are shipped from our warehouse in Honolulu or Oregon.

 
 

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Location

     USA Corporate Mailing Address
Toll-Free Number:1-800-311-1818
14525 SW Millikan Avenue #86015
Beaverton, Oregon 97005
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Maui Address
1215 South Kihei Road
#959-633
Kihei, Maui 96753